AI-Native
AI-powered service operations — built in, not bolted on.
Most tools in this space added an AI chatbot years after they were built. FacilityOpsIQ was designed around AI from day one, woven through the entire lifecycle — designed to reduce manual work by 40–60%.
Meet AskStan
Your operations, on demand.
A role-aware assistant that searches records, answers plain-language questions, and takes action — always within the same permissions your team already has. Ask in your words; get a precise, scoped answer.
The AI suite
Intelligence across the whole lifecycle.
AI triage & categorization
Every intake channel gets an instant category, priority, and department suggestion.
AskStan assistant
A role-aware assistant that searches records, answers plain-language questions, and takes action within your permissions.
Duplicate detection
Catches repeat and overlapping requests before they become duplicate truck rolls.
Root-cause analysis
Finds recurring, systemic issues and asset risk — and flags high-severity findings to admins nightly.
Smart search
Ask in plain language ("critical plumbing past SLA") and get a precise, filtered result set.
Executive summaries
KPIs, trends, risks, and recommendations, summarized for leadership.
Dispatcher & supervisor insights
Surfaces what needs attention now, with the context to act on it.
Response drafting
Drafts clear requester and vendor updates so nothing goes unanswered.
Not all AI is equal
Three generations of AI in operations.
Adding a chatbot isn’t the same as building around AI. Here’s the difference — and where we chose to build.
Categorize & summarize
Basic tagging and summaries. Everyone has this now — it’s table stakes.
Predict & retrieve
Duplicate detection, knowledge retrieval from past work, and risk signals.
Act, verify & analyze
Dispatch recommendations, AI work verification, and root-cause analysis — where FacilityOpsIQ was designed to live.
You stay in control
Most platforms give you one AI switch. We give you eight — and a dial.
AI you can’t tune is AI you have to trust blindly. FacilityOpsIQ lets you run it hot where it has earned your confidence and keep a person in the loop everywhere else.
Eight capabilities, eight switches
Triage, duplicate detection, response drafting, dispatcher insights, technician assist, supervisor summary, smart search, and the in-app help guide each turn on and off on their own. Switch one off and it falls back to rule-based logic — the platform keeps working.
You set the bar for acting
AI triage only applies a change when the model’s own confidence clears a threshold you choose, anywhere from 50% to 95%. Set it high and only near-certain calls go through; set it low and more runs hands-free.
Suggest-only until you say otherwise
Auto-apply ships switched off. Until an admin turns it on, AI never changes a record by itself — it recommends, and your staff decides. Vendor payouts default to manual approval on top of that.
Every setting above lives on one admin page and takes effect immediately — no services call, no professional-services engagement, no waiting on us.
Transform service requests into verified outcomes.
See how AI-native operations and a tamper-evident record change what "done" means. Book a walkthrough with our team.